what to do if you're not happy with us:
Our clients are very important to us.
However, if you are dissatisfied with our service, or any of our products have disappointed you, we would like to hear about it. Tell us why you think our service or products do not match your expectations, or that we have made a mistake.
When we receive your complaint, a competent team, specifically trained to handle and resolve complaints, will investigate it and try to resolve it as soon as possible in a fairly manner.
What you'll need to tell us:
How will we handle your complaint?
What to do if you are dissatisfied with the outcome:
However, if you are dissatisfied with our service, or any of our products have disappointed you, we would like to hear about it. Tell us why you think our service or products do not match your expectations, or that we have made a mistake.
When we receive your complaint, a competent team, specifically trained to handle and resolve complaints, will investigate it and try to resolve it as soon as possible in a fairly manner.
What you'll need to tell us:
- About your Unison Group Risk product
- What has dissatisfied you about this product?
- How would you like us to resolve the problem?
- Your personal information
- Send your correspondence to: [email protected]
How will we handle your complaint?
- Acknowledge receipt of your complaint
- Give you the contact details of the person who will deal with the complaint
- We will investigate the complaint and try to resolve it in a fair manner
What to do if you are dissatisfied with the outcome:
- If you are dissatisfied, you my send your complaint to the Office of the Ombudsman:
- Ombudsman's Central Helpline: 0860 662 847
© Futura Wealth Management (Pty) Ltd. 2019. Terms and conditions apply. Unison Group Risk, as a product, is underwritten by Capital Alliance Group Risk - A division of Liberty Group Limited. Reg.No. 1957/002788/06. An Authorised Financial Services Provider. License No. 2409. Capital Alliance Life Limited is an Authorized Financial Services Provider in terms of the FAIS Act, Licence No. 17404. Pension Fund is administrated by Allan Gray (Pty) Ltd - an authorized Financial Services Provider. License No. 27145. Unison Group Risk, as a product, is administrated by Futura SA Administrators (Pty) Ltd and marketed by Futura Wealth Management (Pty) Ltd. Futura SA Administrators (Pty) Ltd is an authorized financial services provider licensed by the Financial Services Board in terms of the FAIS Act. License number 18287. Futura Wealth (Pty) Ltd is an authorized financial services provider licensed by the Financial Services Board in terms of the FAIS Act. License number 45059.
